Terms of Service

1. Acceptance of Terms

Welcome to SillyHost! By accessing or using our website at sillyhost.co.uk and any associated services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you ("you", "your", or "Customer") and SillyHost ("we", "us", "our", or "SillyHost"), a trading name operating from the United Kingdom.

By creating an account, placing an order, or otherwise using our Services, you confirm that you are at least 16 years of age, that you have the legal capacity to enter into this agreement, and that you accept these Terms in full.

2. Account Registration & Responsibilities

To use certain features of our Services, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration and keep it updated.
• Choose a strong, unique password and keep your login credentials confidential.
• Accept full responsibility for all activity that occurs under your account, whether authorised by you or not.
• Notify us immediately at support@sillyhost.co.uk if you suspect any unauthorised access to your account.

We reserve the right to suspend or terminate accounts that contain false or misleading information, or that violate these Terms. Each individual or entity may maintain only one account unless expressly authorised by SillyHost.

You are solely responsible for maintaining the security of your account, including any API keys, FTP credentials, or database passwords associated with your hosting services.

3. Services Offered

SillyHost provides the following services, subject to the terms and conditions described herein:

• Domain Registration & Management: Search, register, transfer, and manage domain names through our platform. Domain registrations are facilitated through third-party registrars.
• Web Hosting: Shared web hosting packages with varying resource allocations including storage, bandwidth, email accounts, and databases as detailed on our pricing page.
• AI Website Builder: An AI-powered tool that helps you create and customise websites using artificial intelligence to generate layouts, content, and code.
• Marketplace: A platform where users can buy and sell website templates, themes, plugins, and other digital products.

The specific features, resource limits, and pricing for each service are described on the relevant pages of our website and may be updated from time to time. We reserve the right to modify, suspend, or discontinue any service or feature at any time, with reasonable notice where practicable.

4. Payment & Billing

All prices are displayed in British Pounds Sterling (GBP) unless otherwise stated. By purchasing a service, you agree to pay the applicable fees as displayed at the time of purchase.

4.1 Billing Cycles & Auto-Renewal

Hosting and other subscription-based services are billed on a recurring basis (monthly, quarterly, annually, or as otherwise specified at the time of purchase). Unless you cancel before the end of your current billing cycle, your subscription will automatically renew at the then-current rate. We will notify you of any price changes before your next renewal.

4.2 Payment Methods

We accept payments via credit/debit card and other payment methods as made available through our payment processors. All payment processing is handled securely by third-party providers including Stripe and PayU. SillyHost does not store your full card details on our servers.

4.3 Refund Policy

We offer a 30-day money-back guarantee on all new hosting packages. If you are not satisfied with our hosting services, you may request a full refund within 30 days of your initial purchase. This guarantee applies to the hosting fee only and does not cover domain registration fees, add-on services, marketplace purchases, or any setup fees.

After the 30-day period, hosting fees are non-refundable. Domain registration fees are non-refundable at any time due to the nature of domain registrations with third-party registrars.

4.4 Late Payment & Suspension

If a payment fails or is overdue, we will attempt to notify you and retry the payment. If payment is not received within 7 days of the due date, we may suspend your services. Accounts with payments overdue by more than 30 days may be terminated, and associated data may be permanently deleted.

5. Domain Registration

Domain registration services are provided through third-party registrar partners. When you register a domain through SillyHost, you are also subject to the terms and conditions of the relevant registrar and the Internet Corporation for Assigned Names and Numbers (ICANN) policies where applicable.

• Domain registration is offered on a first-come, first-served basis. We cannot guarantee the availability of any particular domain name.
• You are responsible for ensuring that your domain registration does not infringe upon the intellectual property rights of any third party.
• Domains are registered for the period selected at checkout and must be renewed before their expiry date to avoid loss. We will send renewal reminders, but ultimately it is your responsibility to renew on time.
• For gTLDs (generic top-level domains), you must comply with ICANN's Registrant Rights and Responsibilities, including providing accurate WHOIS information.
• Domain transfers away from SillyHost are permitted in accordance with ICANN transfer policies. Domains must be unlocked and at least 60 days old before transfer.

SillyHost acts as a reseller and intermediary for domain registration services. We are not the registrar of record and certain disputes or administrative matters may need to be resolved directly with the registrar.

6. Hosting Services

6.1 Resource Limits

Each hosting package comes with specified resource allocations (storage, bandwidth, CPU, memory, email accounts, databases, etc.) as detailed on our pricing page. You agree not to exceed the resource limits associated with your chosen plan. If your usage consistently exceeds your plan limits, we may ask you to upgrade to a higher-tier plan or optimise your resource usage.

6.2 Backups

SillyHost performs regular automated backups of hosting accounts as a courtesy measure. However, these backups are provided on a best-effort basis and are not guaranteed. You are solely responsible for maintaining your own independent backups of all data, files, databases, and configurations. SillyHost shall not be liable for any data loss resulting from hardware failure, software errors, security breaches, account termination, or any other cause.

6.3 Uptime Service Level Agreement

We strive to maintain a 99.9% uptime for all hosting services, measured on a monthly basis. This SLA excludes scheduled maintenance windows (of which we will endeavour to give at least 24 hours' notice), force majeure events, issues caused by your own code or configurations, DNS propagation delays, and third-party service outages beyond our control.

In the event that we fail to meet the 99.9% uptime commitment in any given calendar month, you may request a service credit. Credits are calculated as a pro-rata refund of the affected month's hosting fee and must be requested within 30 days of the downtime event. Credits are applied to your SillyHost account and are not redeemable for cash.

7. AI Website Builder

Our AI Website Builder uses artificial intelligence to help you create websites. By using this feature, you acknowledge and agree to the following:

7.1 Fair Use

The AI Website Builder is subject to fair use limits as specified by your hosting or AI plan. Excessive or abusive usage of the AI generation features (such as automated scripting or bulk generation for resale purposes) is prohibited and may result in throttling, suspension, or termination of access.

7.2 Content Ownership

You retain ownership of the content you provide as input to the AI Website Builder (such as text, images, and branding materials). All code, layouts, and website designs generated by the AI tool for your account belong to you. You are free to use, modify, distribute, and commercialise the generated output without restriction.

7.3 Limitations & Disclaimer

AI-generated content is provided "as is" and may require review, editing, or refinement. SillyHost does not guarantee the accuracy, completeness, originality, or legal compliance of any AI-generated content. You are responsible for reviewing all generated content before publishing and ensuring it complies with applicable laws and does not infringe upon any third-party rights.

8. Acceptable Use

Your use of our Services is subject to our Acceptable Use Policy (AUP), which is incorporated into these Terms by reference. The AUP outlines the types of content and activities that are prohibited on our platform.

Violation of the AUP may result in content removal, service suspension, or account termination at our sole discretion. We encourage you to read the AUP carefully before using our Services.

9. Intellectual Property

The SillyHost name, logo, website design, software, and all associated intellectual property are owned by SillyHost or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any of our proprietary materials without our prior written consent.

You retain all rights to the content you upload, create, or store on our platform. By using our Services, you grant SillyHost a limited, non-exclusive licence to host, store, and display your content solely for the purpose of providing the Services to you. This licence terminates when you delete your content or close your account.

If you believe that your intellectual property rights have been infringed by content hosted on our platform, please contact us at support@sillyhost.co.uk with details of the alleged infringement and we will investigate promptly.

10. Limitation of Liability

To the fullest extent permitted by applicable law, SillyHost and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of our Services.

Our total aggregate liability for any claims arising from or related to these Terms or your use of the Services shall not exceed the total amount you have paid to SillyHost in the twelve (12) months immediately preceding the event giving rise to the claim.

The Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, availability, accuracy, or fitness for a particular purpose of our Services.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.

11. Termination

You may cancel your account and terminate your use of the Services at any time through your account dashboard or by contacting us at support@sillyhost.co.uk. Upon cancellation, your access to the Services will continue until the end of your current paid billing period, after which your account and data will be scheduled for deletion.

We may suspend or terminate your account immediately, without prior notice, if:

• You breach these Terms or our Acceptable Use Policy.
• Your account is used for any illegal, fraudulent, or harmful activity.
• Payment for your services is overdue by more than 30 days.
• We are required to do so by law or by a regulatory authority.
• We reasonably believe that your use of the Services poses a security risk to our infrastructure or other customers.

Upon termination, we will make reasonable efforts to allow you to retrieve your data for a period of 14 days, unless the termination is due to illegal activity or a legal obligation that prevents us from doing so. After this grace period, all data associated with your account may be permanently deleted.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also be entitled to bring proceedings in the courts of the country in which you are resident. Nothing in these Terms affects your statutory rights as a consumer under applicable law.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.
• Provide a summary of the key changes for your convenience.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you should stop using the Services and close your account before the changes take effect.

14. Contact Information

If you have any questions, concerns, or feedback about these Terms of Service, we'd love to hear from you. You can reach us at: